End-user licence terms
These are the current licence terms for the ZimSystem B2B service. The customer expressly accepts these terms during onboarding, and the accepted version forms part of the customer agreement together with the agreed order, the privacy policy and, for processing on the customer’s behalf, the data processing agreement. Any separately agreed written commercial terms supplement these terms.
Updated · 18 September 2026
1. Parties and scope
The supplier is ZimSystem ApS, company no. 41432462, Skejbytoften 33, 8200 Aarhus N, Denmark. The solution is offered to businesses and includes the functionality agreed with the customer. The customer is responsible for ensuring that people ordering or administering the solution are authorised to do so.
2. Licence and access
During the agreement, the customer receives a non-exclusive right to use the agreed solution for its business operations. Rights to the platform remain with ZimSystem or the relevant rights holders. The customer must protect access credentials, manage user access and contact us promptly if misuse is suspected. The service must not be used for unlawful content, unauthorised access or actions that harm its operation.
3. Customer responsibilities
The customer is responsible for its products, prices, VAT choices, sales terms, customer communications and correct use of the solution. The customer must ensure a lawful basis for the personal data and marketing it uses. Accounting, reporting and payment features do not replace the customer’s responsibility to check information and comply with applicable rules.
4. Pricing and payment
The standard licence costs DKK 300 per month for one location and includes point-of-sale (POS) software, an online store, a phone ordering module, and automated order confirmation and update emails to online store customers, with email delivery confirmation. Each additional location under the same CVR number (Danish business registration number) costs DKK 150 per month. Payment terminal rental costs DKK 79 per month and is billed directly by the company that processes your in-person card payments. Any agreement to purchase or rent payment terminals is a business arrangement between you and that company. ZimSystem only handles integration with the payment terminal. The standard setup fee is DKK 500; the current promotional setup fee is DKK 0, as confirmed when you place your order. These fixed prices exclude VAT, which is applied in accordance with applicable Danish rules. If your business processes less than DKK 1 million in card payments per year, the card processing fee is 0.89% for in-person payments and 0.99% for online payments, subject to the relevant provider agreement. Businesses processing more than DKK 1 million in card payments per year, as well as chains, can negotiate individual agreements. Payment is made by invoice and is due by the stated payment deadline. SMS messages are charged separately based on usage and the agreed terms of sale. Separately agreed services and third-party fees are not included in the software licence.
5. Equipment and third-party services
The customer is responsible for providing and paying for the necessary equipment: a computer or tablet running Windows 11 or later, a receipt printer, and a cash drawer that is connected to the printer or computer and supports automatic opening. Existing equipment may be used if ZimSystem approves its compatibility and the overall setup in relation to the applicable Danish requirements for digital sales registration and SAF-T. This does not constitute separate certification of the hardware. Payment terminals can be rented at the stated price. ZimSystem can generate SAF-T reports and integrates with e-conomic for bookkeeping and reconciliation. The customer remains responsible for accurate records, correct configuration, and fulfilling their own bookkeeping obligations. Integrations include payment acquirers for in-person and online transactions, MobilePay for payments, and InMobile for SMS messaging. Selected third-party services may require separate agreements and have their own pricing, operating terms, and data protection terms. ZimSystem does not guarantee the availability of third-party services.
6. Operation, changes and support
Support is provided through info@zimsystem.dk or +45 40 68 50 68. No specific response time or uptime percentage is agreed unless stated in a separate written agreement. Maintenance, internet connection and changes may affect availability. Material changes to the agreed service or price must follow the customer agreement and applicable law.
7. Cancellation and settlement
There is no commitment period or notice period. Customers may cancel with immediate effect by contacting us; access and service end on cancellation and no new subscription periods are invoiced. Already invoiced or paid periods are not refunded pro rata. Accrued amounts, including SMS usage, remain payable. Arrange any data return before termination; termination does not automatically delete data, and the specific handling must be established in the data processing agreement.
8. Data and confidentiality
Customer data remains the customer’s. The parties’ roles and instructions for personal data must be set out in an appropriate data processing agreement. The privacy policy also describes ZimSystem’s own processing of contact and administrative information. Confidential information may only be used for relevant contractual purposes or as required by law.
9. Liability
Each party is liable under applicable Danish law and any valid provisions in the individual customer agreement. These terms do not impose a separate financial liability cap or a general exclusion of liability. Mandatory rights and obligations remain unaffected.
10. Governing law and document status
Danish law applies, and disputes are handled by the competent courts under applicable rules. The Danish text takes precedence if the language versions differ. The version expressly accepted by the customer during onboarding applies to that customer until changed in accordance with the agreement and applicable law. The data processing agreement takes precedence for obligations concerning personal data processed on the customer’s behalf.